Unemployment Insurance
Automated Phone System Menu Options
Effective October 29, 2007 – Revised October 29, 2008
New applicant
(no previous account or password):Step 1: Language choice (English, Spanish, Hmong, Somali)
Step 2: Enter your Social Security number
Step 3: Press 1 to apply for benefits or
Press 2
for frequently requested information.Step 4: If
2 is pressed, the applicant hears the following menu of frequently requested information:•
•
Press 3 When to Apply for Benefits•
Press 4 What Information you need to Apply•
Press 5 Who Qualifies•
Press 6 How Benefits are Calculated•
Press 7 Overview of the Application Process•
Press 8 for a question about a topic not listed•
Press 9 to apply for benefits now•
Press 1 to repeat the menu•
Press 0 to speak with a representativeReturning applicant (has an account and password):
Step 1: Language choice (English, Spanish, Hmong, Somali)
Step 2: Enter your Social Security number
Step 3: Enter Password followed by the pound (#) sign
• The applicant will hear important messages that are unique to their account. When the messages are done, applicant is prompted to:
Step 4: Press 1 to repeat the information (If the applicant is due to request payment, option 1 is to request payment. If the applicant needs to reactivate, option 1 is to reactivate.) or
Press 2
for other options.Step 5: If the applicant
presses 2, the following menu will be heard:•
•
Press 2 for account balance or other account information•
Press 3 for answers to commonly asked questions or to speak with a customer service representative.Step 6: If the applicant presses 1, the following menu will be heard:
o
Press 1 to change your name, address, or phone numbero
Press 2 to change your PINo
Press 3 to change how your payments are depositedo
Press 4 for appeal issuesIf the applicant presses 2, the following menu will be heard:
o
Press 1 for benefit payments and deductionso
Press 2 for recent decisions about your accounto
Press 3 for information needed to file your income taxeso
Press 4 for a summary of base period wagesIf the applicant presses 3, the following menu will be heard:
o
Press 2 How Benefits are Calculatedo
Press 3 Where Benefits are Depositedo
Press 4 for Appeal Informationo
Press 0 to speak to a representativeo
Press 1 to repeat the menuForgot
password:Step 1: Language choice (English, Spanish, Hmong, Somali)
Step 2: Enter your Social Security number
Step 3: The applicant will hear:
Enter your PIN or password followed by the # (pound) sign. If you’ve forgotten your PIN or password, simply press the # (pound) sign.
When the applicant presses the # (pound) sign, the following will be heard:
o
Press 1 to confirm your identityo
Press 2 to have a temporary password mailed to you at the address we have on record.o
Press 3 if you wish to speak to a representative.